Effective Date: January 01, 2026
3-102-939275 SRL, trading as NovastormIT ("we," "us," or "our") operates a business-in-a-box SaaS platform that enables Expert Advisor (EA) developers to launch and manage their businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
When you register for an account, submit a contact form, or interact with our services, we may collect: your name, email address, phone number, company name, billing address, payment information (processed by third-party payment processors), and any other information you voluntarily provide.
When you access our platform, we automatically collect certain information including: IP address, browser type and version, operating system, referring URLs, pages viewed and time spent on pages, device identifiers, and usage patterns and preferences.
As part of our services, we may collect and process: EA license information, VPS deployment data, performance metrics (aggregated and anonymized where applicable), and customer management data you input into our platform.
We use the information we collect to: provide, operate, and maintain our services; process transactions and send related information; respond to your comments, questions, and requests; send you technical notices, updates, security alerts, and support messages; monitor and analyze trends, usage, and activities; detect, investigate, and prevent fraudulent transactions and other illegal activities; personalize and improve your experience; and comply with legal obligations.
We may share your information in the following circumstances: with service providers who assist in operating our platform (hosting, payment processing, analytics); with your consent or at your direction; to comply with legal obligations or respond to lawful requests; to protect the rights, privacy, safety, or property of NovastormIT, you, or others; and in connection with a merger, acquisition, or sale of assets. We do not sell your personal information to third parties.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Depending on your location (including the European Union, Australia, and the USA), you may have certain rights regarding your personal information, including:
To exercise these rights, please contact us via our website contact form.
We use cookies and similar tracking technologies to collect and use personal information about you. Cookies help us understand how you use our website, remember your preferences, and improve your experience. You can control cookies through your browser settings, though disabling cookies may limit your ability to use certain features of our services.
Our services may contain links to third-party websites or integrate with third-party services (such as payment processors, VPS providers, and analytics tools). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Your information may be transferred to and processed in countries other than your country of residence (including the United States, Australia, and countries within Europe). These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to these countries.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date". You are advised to review this Privacy Policy periodically for any changes.
3-102-939275 SRL (NovastormIT)
If you have any questions about this Privacy Policy or our privacy practices, please contact us via the contact form on our website: